| Warranty Request
At ADVOCATE HOMES we realize that building the home is only part of
a successful, new home-buying experience. Serving our buyers’
warranty needs after they occupy their new home is also critical. In
fact, complete customer satisfaction is often dependant upon the manner
in which a builder administers its warranty program in the weeks and
months after the owners have moved in. To that end, first and foremost
we do all we can to prevent warranty issues from arising in the first
place. But if they do, we are committed to resolving those issues as
quickly and conveniently as possible.
Warranty Administration
Each of our communities has its own warranty coordinator. Working
closely with the construction superintendent, this coordinator guides
the home-owner through a four-step program. Using this step-by-step
process we mitigate warranty issues and ensure the timely completion
of all needed repairs. The warranty coordinator is also assisted by
other staff members who are committed to resolving our buyer’s
warranty repair needs.
In addition to a six-year structural warranty and
many manufacturer’s warranties (i.e., appliances), ADVOCATE HOMES
provides a one-year home owner’s warranty. The details of our
warranty program are provided in a comprehensive booklet the buyer receives
at closing, but the four basic steps to the program are as follows:
- A walk-through one week prior to closing to discuss
all needed repairs.
- A walk-through the day of closing to check for
remaining repairs (our construction superintendents receive a financial
bonus for completing all repairs prior to closing).
- The home-owner submits a warranty list to the Warranty
Coordinator 30 days after closing.
- The home-owner submits a final list 11 months after
closing.
Our Warranty Promise
It is our goal to have all items completed within 30 days from the time
we receive a warranty list from a home-owner. To assist in this effort
and to make warranty administration as convenient as possible, we have
provided an on-line warranty list submittal process. By filling out
our electronic warranty form a buyer can submit their warranty lists
via email and expedite the entire process. Or, forms are provided in
the Owner’s Booklet the buyer receives at the final walk-through.
Simply fill out the form and fax it to: Advocate Homes Warranty; (303)
431-4205, or mail it to our main office at: 5855 Wadsworth Bypass, B-100,
Arvada, CO, 80003.
"Dear Warranty
Dept.,
My name is Mark. I just
wanted to let you know that everything went great! The subs were the
hardwood floor guys, plumbers, Jay with warranty, and the gentleman
who fixed the cracks in our woodwork. Hats off to all these gentlemen.
All were very professional and pleasant to have in my home. They were
great with my boys who were very interested in what they were all doing.
Lastly, John was present all day making sure everything was done to
the right standard. Great job on the 30 day work and please pass on
the comments to those guys and to your company, thus far very pleased
with this home and how we have been serviced by Advocate Homes!"
- Mark
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Warranty Form
Complete the following form and hit send. Our
warranty department will respond promptly.
* Required
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